Hal Support Bot

The problem

Bug reports from different clients arrived in scattered chats with missing details, and there was no record of who asked for access to what.

The solution

A Discord bot that gives each client project its own ticket panel and structured forms, and routes every request to me for approval.

What I built

• Ticket panels per client project, each with its own bug channel, discussion channel and client role.
• Bug reports through Discord modal forms that become ticket drafts, which I accept or reject with one click.
• Access-request form with owner approval, and a permission policy that decides who can report bugs or post status updates.
• Ticket summaries from an AI agent, automated tests with the Node test runner, and 24/7 uptime on my VPS.